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The knowledgebase is a categorized collection of answers to frequently asked questions (FAQ) and articles. You can read articles in this category or select a subcategory that you are interested in.
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What are your business hours?
We are open Monday through Friday, 9am-5pm Central Time. The exceptions are for holidays, and if our office is closed for extended holidays like Christmas, we will post that information in the header... |
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Does Promolife have a physical store?
Promolife does not have a physical store. Most of the products we sell are hard to find items and the best way to make each product available is through an online store. If you have questions about p... |
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Are you a member of the Better Business Bureau?
Yes, we are. You can check us out on the Better Business Bureau website. |
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If I can't find the product I'm looking for on the website can you get it?
We have access to a wide array of products and most of the time we can find what you are looking for. It doesn’t hurt to ask. Call us at 888-742-3404. |
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What kind of guaranty/warranty does Promolife offer?
Promolife offers a 30 day money back guarantee on most of the products we sell. All products are warranted by the manufacturer. Some products include longer warranties; see the product description ... |
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How is my email address used?
Promolife sends out a newsletter and promotional offers one to four times a month. You will only receive emails is you have requested them. |
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When will I receive my catalog?
Catalogs are shipped out once a month. It may take up to four weeks before you receive a catalog. |
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Will my personal information be sold to mailing lists?
Promolife does not sell any information such as email addresses or mailing addresses to anyone. You will only receive promotional material like catalogs through Promolife. You can also choose to rec... |
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How long has Promolife been in business?
Promolife has proudly been in business since 1999. |
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How long will it take to receive a response from a live person?
As long as it is Monday through Friday and not a holiday your response will be answered very quickly. Our regular hours are Monday through Friday, 9am to 5pm Central Time. You can leave a message o... |
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Is your site secure? How is my credit card information handled?
Yes. We use secure server certificates from Trustwave, a leading certificate authority. This means your information is safe as it is processed through our cart. In addition, our payment processors ... |
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What should I know about international voltage?
Please note that most of our products are in 110 volt unless stated otherwise. You are responsible for obtaining a Voltage Transformer and/or plug adapter if your country does not use 110 volt. Promol... |
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