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The knowledgebase is a categorized collection of answers to frequently asked questions (FAQ) and articles. You can read articles in this category or select a subcategory that you are interested in.
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What payment types do you accept?
Payment types accepted through our shopping cart: American Express, Discover, MasterCard, Visa, PayPal. Payment types accepted for phone and mail-in orders: American Express, Discover, Master... |
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Is my payment and information secure?
Absolutely. We use high grade website encryption from Trustwave, a leading security provider. This ensures that your information is secure while it passes through the system. We do not store cred... |
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What is your coupon policy?
Coupons can not be combined. Coupons can not be used with any other offer, sale or discount or on any of our sunlamps. If ordering multiple items that come with an automatic discount (ie. ScramX, Ren... |
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Where can I find your return policy?
Our return policy can be found at the bottom of our website labeled return policy. |
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Why are some products returnable and others not?
We carry many products from many suppliers who have their own restock/refund policy that Promolife must comply with. Some products which are considered medical products are by law not returnable. Plea... |
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How long does it take to receive a refund when a product is returned?
Once your product arrives in our warehouse it takes three to ten days to process your return and to issue a refund. If the refund is put back on your credit card it may take anywhere from three to fiv... |
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Can I order offline?
Absolutely. You may order by phone (888-742-3404), fax (479-444-6422), e-mail (info@promolife.com) or by printing and mailing the order form found at this link: http://www.mypromolife.com/pl-orderfo... |
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How do I use a coupon code?
When you add an item to the cart, on any page during the checkout process you will find a box for the coupon code below your cart contents, above the payment option buttons. Type your code in the box... |
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I didn't get an order confirmation email, what do I do?
Make sure you are able to accept email from promolife.com, specifically info@promolife.com and orders@promolife.com. Some spam tools require you to enter the addresses you want to receive emails from... |
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